Store Policies | Ophea.net

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Ophea.net

Store Policies

Shipping Policy

All printed resources will be shipped via courier and will arrive in a timely manner upon receipt of the order.

Items displayed on the website are normally in stock. If an item is not available or is on back order, you will be contacted via email, or your packing slip will reflect the back ordered items.

International orders on some items are welcomed, but must be processed manually. Please email info@ophea.net or call 1-888-446-7432.

Return Policy

All hard copy resources are returnable.  Paid items must be returned within 30 days of purchase in order to receive a refund. A $10 restocking fee will be charged for each item returned. We do not cover the shipping cost for the return of the item.

If you would like to return an item, please contact us at info@ophea.net or 416-426-7120 and provide us with the items you wish to return and the original receipt/invoice number associated with that order. Items need to be returned to Ophea, 1 Concorde Gate Unit 608, Toronto, ON M3C 3N6.

If an item has been sent in error, we will coordinate the item to be shipped back. We will pay for the shipping cost and resend you the correct item.